Warranty Terms

All Household Dehumidifiers of the Company Puredry Hellas EE that have been acquired after 1/6/2018 have the right to have the Platinum Five Year Warranty, from the date of purchase. Necessary condition for the activation of the Five-Year Warranty is the completion and submission, within thirty (30) days from the date of purchase, of the relevant electronic form available on the website: https://puredryhellas.com/eggυiseis/. In addition, it is possible to post the completed form in the accompanying user manual (Manual).

Covers all products purchased by Puredry Hellas EU or any of its official resellers in Greece.

The warranty covers the repair or replacement (spare parts and labor) of components that the Manufacturer or its Dealer has identified as defective, specifying that this repair or replacement may be done with new spare parts, new parts or remanufactured parts after assessment of the Manufacturer. Shipping costs are not covered by the guarantee.

The warranty for the duration of its validity covers the cost of supply of any defective spare part as well as the cost of restoration work of the product. It is clarified that the warranty does not extend in any way to the obligation to replace the device or refund.

For the correct, efficient and safe operation of electrical appliances, it is recommended as a good practice to clean and maintain them at regular intervals depending on their use by specialized and certified technicians.

Does not cover:

- Devices that have been acquired before 1/6/2018 are covered by a 2-year warranty from the date of purchase.

Accidental damage, sabotage, defects caused by normal wear and tear, including wear of consumable parts, ie parts that require periodic replacement during normal use of the system.

- Fractures, tears, scratches, dents, scratches or discolored covers or plastic parts, broken plastic parts on the doors or other aesthetic damage. Damage caused by use in combination with another product.

- Use of the system other than as intended, including, for example, not using the system according to the accompanying user manual.

- Damage caused by accident, abuse, misuse, contact with liquid, fire, earthquake, incorrect or inadequate maintenance or calibration, negligence or other external causes.

- Damage caused by connection to a voltage other than that indicated on the nameplate of the appliance and / or to an unplugged socket.

Shipping costs arising from the transport of the product to and from the customer at the premises of Puredry or its authorized partner.

- Damage and / or damage to the environment caused by smoke, dust, dirt, soot or other external factors Damage resulting from improper transport or packaging when the System is returned to the Dealership or an authorized center.

- Damages caused by service or repairs or other modifications of the System that were not performed by the Delegation or an authorized center.

- Damage caused by repairs or parts replacement that should not be done by the customer, which you have done.

Puredry reserves the right to determine the manner, place and time of repair of the defects at its sole discretion, depending on the specific characteristics of each case. The means and costs of transportation to and from Puredry technical support points, as well as the possible insurance of the products, are the choice and responsibility of the customer. The products travel under the responsibility of the customer, the Puredry Hellas EE Company does not bear any responsibility for any damages caused during transport.

Products that remain repaired in the service of the stores beyond the fifteen (15) calendar days from the notification of the customer, in order for him to receive them, will be charged with storage costs.